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Installation

If you have problems installing Settlers United, please follow these steps. Feel free to ask for help in our Discord, after you have done these steps without success

1. Update your computer/windows & configure your virus scanner

  1. 1.
    Restart your computer at least once, better twice. If necessary, restart your router once.
  2. 2.
    Check if you have installed the latest Windows updates: Check for updates. If updates are found, you should restart your computer again.
  3. 3.
    Make sure that your virus scanner does not perform any actions for Settlers United or set an exception.
Check if everything is now working as desired.

2. Redownload and reinstall

  1. 1.
    Uninstall Settlers United and restart your computer.
  2. 2.
    Download the latest version (www.settlers-united.com) and install it.
Check if everything is now working as desired.

3. Remove all data and reinstall

  1. 1.
    Uninstall Settlers United (again) and restart your computer.
  2. 2.
    Delete all files under "Windows key "+ "R" -> %appdata% -> "Settlers United". Delete all files under "Windows "+ "R" -> %localappdata% ->" settlers-united-updater".
  3. 3.
    Download the latest version (www.settlers-united.com) and install it.
Check if everything is now working as desired.

4. Reinstall your Settler III and / or Settler IV

  1. 1.
    Uninstall Settlers III and / or Settlers IV completely. Important: After uninstalling, the installation folder of Settlers III and / or Settlers IV must also be deleted.
  2. 2.
    Reinstall Settlers III and/or Settlers IV and start the respective game once without using Settlers United.
Check if everything is now working as desired.

5. Check your operating system

  1. 1.
    Use another computer to determine if it might be a misconfiguration of your operating system and check if the error persists after an operating system reinstallation.
Check if everything is now working as desired.