> For the complete documentation index, see [llms.txt](https://docs.settlers-united.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.settlers-united.com/settlers-united-en/troubleshooting/installation.md).

# Installation

If you have problems installing Settlers United, please follow these steps. Feel free to ask for help in our [Discord](https://discord.gg/N22X3QDxMu), after you have done these steps without success

## 1. Update your computer/windows & configure your virus scanner

1. Restart your computer at least once, better twice. If necessary, restart your router once.
2. Check if you have installed the latest Windows updates: [Check for updates](ms-settings:windowsupdate?activationSource=SMC-IA-4028685). If updates are found, you should restart your computer again.
3. Make sure that your virus scanner does not perform any actions for Settlers United or set an exception. 

**Check if everything is now working as desired.**

## 2. Redownload and reinstall

1. Uninstall Settlers United and restart your computer.
2. Download the latest version ([www.settlers-united.com](https://docs.settlers-united.com/settlers-united-en/troubleshooting/www.settlers-united.com)) and install it. 

**Check if everything is now working as desired.**

## 3. Remove all data and reinstall

1. Uninstall Settlers United (again) and restart your computer.
2. Delete all files under "Windows key "+ "R" -> %appdata% -> "Settlers United". \
   Delete all files under "Windows "+ "R" -> %localappdata% ->" settlers-united-updater".
3. Download the latest version ([www.settlers-united.com](https://docs.settlers-united.com/settlers-united-en/troubleshooting/www.settlers-united.com)) and install it. 

**Check if everything is now working as desired.**

## 4. Reinstall your Settler III and / or Settler IV

1. Uninstall Settlers III and / or Settlers IV completely. \
   **Important:** After uninstalling, the installation folder of Settlers III and / or Settlers IV must also be deleted.
2. Reinstall Settlers III and/or Settlers IV and start the respective game once without using Settlers United. 

**Check if everything is now working as desired.**

## 5. Check your operating system

1. Use another computer to determine if it might be a misconfiguration of your operating system and check if the error persists after an operating system reinstallation. 

**Check if everything is now working as desired.**